Highlight operational initiatives in controlled environments (stadiums, festivals, cinemas, hospitality), identify success factors and remaining barriers.

Themes:
• Operational models
• Roles and responsibilities of stakeholders (including user and staff involvement – consumer journey)
• Upstream choices: standardisation, branding, pooling
• Operational flows: collection tools, washing, storage, return logistics
• Economic models
• Financial flows
• Key viability conditions
• Conclusions: levers, barriers, recommendations